Login

Cart

Your cart is empty

HOW ONLINE REFILL WORKS & FAQ's

 

HOW ONLINE REFILLS WORK

  • Select any of our all natural refill products in either a container or a pouch.
  • Refill pouches come with a pre-paid return envelope to send back once you've emptied the pouch into your container.
  • When we receive the pouch, we'll sanitize it and refill it for the next customer. 
  • Important: When refilling your own bottle at-home, be sure to fill with the same product as before. If your container is dusty, has water or has product that is older than a year, sanitize and dry it before refilling to preserve the life of your product. This is especially important for face and skincare products to prevent the growth of mold, yeast or fungus. Learn more about how to properly sanitize here.

 

HOW TO REFILL IN-STORE

  • Bring your own clean and dry bottle or purchase one of ours to fill.
  • Important: When refilling a bottle, be sure to fill with the same product as before. If your container is dusty, has water or has product that is older than a year, sanitize and dry it before refilling to preserve the life of your product. This is especially important for face and skincare products to prevent the growth of mold, yeast or fungus. Learn more about how to properly sanitize here.
  • Refills are sold by the ounce.
  • Fill container up leaving enough space for your pump to be added.
  • Bring to the front and check out!

 

REFILL FAQ's

But aren’t you trying to reduce plastic? Why do you sell plastic pouches?

Our liquid refill products are mailed in BPA-free plastic pouches. Not only are they 93% less plastic than a plastic bottle but you will also receive an envelope that includes pre-paid postage so you can mail us your empty pouches back for us to clean and re-fill again or recycle through Terra Cycle. 

Our dry refill products are mailed in compostable and recyclable paper bags made from 100% recycled paper.

- 

How can I label my own bottles? 


We recommend our China Wax Pencils! They are water resistant but can be wiped off with a cloth and a little elbow grease when you wish to re-label them again!
If you select a bottle with your first refill order we'll label it for you for easy identification.  
  
-  

What if I’m filling my own bottle from home and I don’t know the size? 

Most cosmetic or cleaning bottles are anywhere from 10-16 fluid ounces. When in doubt, you can always purchase a larger pouch and store the extra in a mason jar! 
(Mason Jars are 16 fluid ounces or 2 cups).